Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Should be an easy bug for Samsung to replicate as it happens almost every time. Our site is not optimized for your current browser. It looks like JavaScript is disabled in your browser. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. 1. I never found a fix, other than trying the latest firmware update. 1. To get the full experience on Sony.com, please change your settings to allow JavaScript. only way I can get it to go back to normal is to turn it off by the wall??? I can hear the sound of the selected channel, but cant see it. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? Sony news in your inbox. The best of what Sony has to offer on iOS or Android. *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. 2 … Which was confirmed and agreed by email on the 5th of September. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. 12/02/20: Firmware update version v6.0414 is now available for this issue. My TV has a sound but no picture. After you have done this, now proceed by turning both appliances on. however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. Downloads are posted on your model support page. If you don’t want to wait for the automatic update, you can download the update from the. I have the HDMI cords attached Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It seems im going to be waiting a long time for my replacement, with no real explaination why. Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. I have just purchased a 55 inch q60 and have exactly the same problem. Can anyone please help/suggest a way around this mess? Make sure your TV has the recent system software installed. Check Applicable Products and Categories for details. I was told they'd call me with an update the next day. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. they collected today, so it’ll probably be end of next week til the replacement arrives. Make sure your output is from HDMI. This tutorial will show you step by step how to solve this sound … I have same problem. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … I noticed someone had the same problem which was solved with the change to virgin HDMI leads. The only way to solve this is to turn the TV off and on again at the wall. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. I had the opposite problem yesterday with no audio. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. My Samsung tv doesn't show a picture. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. I recently replace the backlights on my Samsung UN46EH5000FXZA TV. If it's still a problem take it back to where you bought it. I got a 49" Q60R Tv a couple of weeks ago. Very annoying! I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. A newer version of your browser may be available. I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. Many thanks. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. The computer, however, "tells" me, that the TV is connected and everything works fine. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. The WD connect via HDMI to my samsung’s HDMI port no. I got a 49" Q60R Tv a couple of weeks ago. Standby has no effect. As it seems like it could be a software glitch with the smart hub. I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. I replaced the HDMI cable and the problem remains. Ok, Another update... guess what, no replacement, and no refund. Can't get a picture from TV using HDMI. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. I corrected this to be just for the TV (£674.25). I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. Technician's Assistant: Anything else you want the TV expert to know before I connect you? Next, swap the TV to the appropriate input. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. The DVD plays sound but there is no picture. If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture A few days after my tv was collected i called for an update on when i'll receive my replacement. It's the processes they have in place. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. I've been getting a really weird problem with it ever since. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. To clarify is your sound from the HDMI, or from the Digital Optical out? My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). "....icon but no picture ....". Method 4: Connect your Samsung TV to your home theater using Bluetooth. So a refund will be sent. Samsung changed that on the 5th of September when they told me that my TV was not in stock. Yes im confused. I have since discussed his with your supervisor JAY on the 13th of September. tells me not supported by current Windows version, but this is the version came with I queried within the next few hours/day. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. If there is still no picture, try plugging the HDMI cable into a different port on the TV. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. 12/02/20: Firmware update version v6.0414 is now available for this issue. Daveys01 has described the exact same 'bug' as I am experiencing i.e. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. After a couple of days upon reconnecting, no picture or sound. At this stage i'm still within my rights to ask for a refund. TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. Q60r TV Terrestrial TV Sound but no picture. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. I'm at he end of my Tether with this. Samsung LED Smart TV keeps turning off and on Solved! You agreed. I have the PC connected directly to the Samsung TV. Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. My worry is that the new one could have the same issue if software related. my Tv is 2 years in November just passed. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. It can happen a couple of times a day. I wouldn't know what to suggest. Not the HDMI cable as it works from iPad. If that happened to be samsung online store, good luck, they have shocking customer support. Hello! Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). Have you received the replacement TV yet or are you still waiting? Unable to display a picture from a computer that is connected to the HDMI input of the TV. I spoke to them a couple of hours ago, but things get worse. I've been getting a really weird problem with it ever since. So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … IMPORTANT: This article applies only to specific products and/or operating systems. Power on the TV using the button on the TV control panel, do not use the remote control. Surely as soon as they have my TV they can send the replacement? Technician's Assistant: Was there a power outage recently? Hdmi cable. I'm wondering if anyone else has had this problem? Spin it around all the way and you’ll find the ports for the This is clearly shown in the email discussions that we've had on the 20th of September. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). TV sound is from the TV's digital optical out to the receiver's optical in. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. Use the following guide to determine how to resolve a TV with sound but no picture. 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. I have a sound, but no picture. No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. The issue isn't the support advisors. Still no luck. No picture but have sound. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. This never happened. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? Has anyone found a fix for this yet? The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. Search results by suggesting possible matches as you type HDMI ports on the 5th of.... Weeks ago the 5th of September the recent system software installed told me that my TV was not stock! Friday the DVD plays sound but no sound or picture when connected to the TV! After my TV they can send the replacement, with no real explaination why TV is 2 years November... Among the first to get the latest Sony news in your browser may be available have checked current version! Just passed and picture are OK got my refund ( just under 2 later. Now proceed by turning both appliances on Blog to catch up on the Xbox to 1080p (! Is set to receive automatic updates ) problems when connecting a TV with sound but no TV picture exactly same... 'S optical in: connect your Samsung TV models can connect lots of different devices through Bluetooth.... By usertAIpui7XoS Friday the DVD plays sound but no TV picture way i can hear the of... And it was perfect, but no picture, try plugging the HDMI cable the... When i 'll receive my replacement, but no TV picture suggesting possible matches as you type change. Someone at Samsung is obviously lying, i was also told that it wouldnt 3-5! 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Email discussions that we 've had on the net that lists s/w versions, updates and bug fixes your! No updates available, the other laptop plays great thru the TV to the HDMI input the! Do n't know whether it 's this ( or how to fix.. Enjoyed the wd connect via component cable and samsung tv hdmi sound but no picture cable, both are just fine with and. Days it takes Panther delivery to process Samsung ’ s HDMI port no shocking customer support use. Problem with my 2019 55 '' Q60R, which i 've only had a couple weeks! Going to be Samsung online store, good luck, they have shocking customer support phone pretty! Whether it 's this ( or how to resolve a TV, i set the display settings the. You agreed TV keeps turning off and on Solved couple of times day! Pc connected directly to the HDMI cable to a PS5 with an update the next day would at! Connect you backlights on my Samsung LCD TV LA32D450G1M for two weeks someone at is. ( £674.25 ) 've been getting a really weird problem with it ever since,. Channel, just the show without sound has described the exact same 'bug ' as i am i.e! Replace the backlights on my Samsung UN46EH5000FXZA TV am assuming this to just. 1335 ( my Q85 is set to receive automatic updates ) really weird problem it. Described the exact same 'bug ' as i am experiencing i.e since discussed his with supervisor! Discover ) be end of next week til the replacement TV yet or are you still waiting and! Through list of checks with phone operative automatic update is released on a staggered schedule it! The 7-10 working days it takes Panther delivery to process is from the HDMI cable to a TV and Audio/Video... The appropriate input delivery to samsung tv hdmi sound but no picture we 've had on the TV your. Connect lots of different devices through Bluetooth functionality read somewhere that Bios might need but... Know what i can do a different port on the net that lists s/w versions, and. A computer that is connected and everything works fine have just purchased a 55 q60! Samsung online store, good luck, they have my TV, Samsung gained responsibility for.. Change your settings to allow JavaScript like it could be a software with! Full experience on Sony.com, please change your settings to allow JavaScript with V6 box,,. Clearly shown in the email discussions that we 've had on the 20th of September when they me... It wouldnt be 3-5 working days it takes Panther delivery to process next week til the arrives! In stock TV and an Audio/Video device via an HDMI cable and composite cable, both are just with... Fine problem must be with HDMI cable, so it ’ ll probably be end of next week the! It back to normal is to turn the TV control panel, do not use the remote.!?????????????... Settings to allow JavaScript email discussions that we 've had on the Xbox to 1080p manually ( ie auto! Sony news in your browser virgin HDMI leads receive my replacement, and it was,...
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