This is one of those “is it Alexa, or is it Smartthings”? âIâm sorry, I donât understand the question,â can ⦠When a user gives any command, Alexa responds saying that â I am having trouble connecting to the internet right now. Say "Discover My Devices". Best cheap Alexa devices in 2021: From Wyze Bulbs to Echo Flex. "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. Maybe Alexa is having issue with voice processing. The Alexa system will attempt to find any available smart home devices and prompt you through setting them up. Any new lights will be added to your devices for Alexa to control. I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. The devices still respond to voice commands. Verify that the device still responds to commands through the Feit Electric app. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: debug handlePostV3, I’m having this same exact problem. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. The square plugs I have are originally Iris plugs. What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. Turn off the modem and router, wait for three minutes and turn them on again. I originally had the ST plug that came with ST HUB V2. Everything seems good to me here! I tried resetting hub and no luck Its get found my alexa but wont do a things. That works perfectly, didn’t realize ZLL was a device handler I could use. If it does, the issue is with your Alexa smart product. To do this, open the Alexa app and select Devices in the bottom right-hand corner. I’m having the same issue with my Phillips Hue lights. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwaveâs are dimmable) it works. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Press and hold the button on the device for 12 seconds. For example, if a bulb on Kasa is named âLittle Bulbâ, we can say âAlexa, turn on the Little Bulbâ and check if Alexa ⦠I didn’t even have to do anything in Alexa to get it to work. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). I’ve taken all the steps you’ve taken as well, but nothing’s worked. Switching DTH to something else , saving and switching back worked to fix this for me. Your wireless connection ⦠The message Device is unresponsive is shown for few secs. Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the âwifi noiseâ. If the device is not paired, that means it requires pairing, and if the device is paired and connected, that would mean the firmware is being updated on the device. Deleted the device from ST and re-added ST can turn on/off the plug smarth things it works perfect. To reboot the device, simply press the power button for 30 seconds. The power button is present on the top of the Alexa. In theory it shouldn't make any difference for Alexa. Release the button once you see the red LED light. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. Alexa says it’s unresponsive. I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. For plugs with lights, release the button once you see the LED light up. Perhaps it would be helpful if you could point me to a tutorial on programming for Alexa connectivity. There’s an option to reset your hub there as well as some other things to fiddle with your Z-Wave and Zigbee devices. I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." It’s been working fine until this morning. Due to the black Friday deals as well as aesthetically pleasing design, i have purchased 4 additional plugs, however i purchased the “new” Samsung ST Plugs (Samsung SmartThings F-OUT-US-2 Outlet) Reconnect your Amazon Smart Plug to Alexa in the Alexa app. Found a post in another thread that said to change the device type, and sure enough it started working. I understand C and programming concepts like writing a DBMS, operating systems and other mainframe constructs. Once I switched back to the OSRAM DTH, all my devices are working with Alexa again. All discovered Kasa devices can be controlled through your Alexa device. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. I’m getting the gist here. Despite the fact that Alexa device is closest to the router, it still experience the connectivity error. (ST live logging then shows device is offline) âerror Outlet is offlineâ Nothing happens. If it fails, then you can try to update the wifi settings. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. I had the exact same issue that started recently. This plug works perfectly fine weather i control it from ST or i control it from Alexa. So to get my iris smart plug to respond to alexa again I change to smart power outlet V1. According to Javi in support (whom I spoke to), they are aware of the issues and working on them. Launch Amazon Alexa app on your smartphone. The device handler seems to work fine with the bulbs, can still control normally with CoRE automations, and color temp/dimming all seem to be working fine. Do NOT tap on Discover devices yet. Once you give some command to Alexa, it will take a moment or two to process the command. You can select the device types and view what devices are discovered by Alexa. Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices ⦠Switch it back to the smart plug outlet DH and doesn’t work. I got it a week ago with the Home Monitoring Kit and it was working fine up til now. The Leviton app turns it on/off fine. Also, a user can try to reboot the device to fix this problem. I looked around for another DH to use but haven’t found one yet, so thinking about writing my own to see if it fixes the issue. If you have different boxes, then try rebooting the modem first and wait until the light turns on before you turn on the router. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: debug handlePostV3 I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. Tap on the three lines in the upper left-hand corner. Return to the Alexa app -> SMART HOME in the Alexa app. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. 2. What is going on? Still no joy. However that doesnât explain why the alexa app shows âdevice is unresponsive⦠In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). I have searched these forums and other forums and cannot find an answer to why this isnt working. “square plug”. I had it unplugged for a while and I wonder if the lost of power and not talking back to hub somehow broke the link that now isn’t working. Within HS3, they all work fine. I tried disabling and deleting all devices. I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. The Hue bridge cannot find all my lights. Anyone else having problems with all devices in the Alexa app becoming unresponsive. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. I just noticed it started happening today with my Square Samsung ST Outlet. I’ve had them working with my hub for almost a year, they’re connected directly to the hub and I’m using “ZigBee White Color Temperature Bulb” device handler. @AnimeshBote I am using a sort of virtual devices, too. All have been installed for 6 months, (at the same time), and all were working for sure 2 weeks ago. Try disabling and re-enabling the skill. Forgot all devices on Alexa and re discovered Swipe right to reveal menu or tap on menu button. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. My bedroom lamp now isn’t working but was though. Have done the “disable”on Alexa, but doesn’t fix it. My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. This can happen when setting up if you ⦠Make sure the Alexa-enabled device is in Wi-Fi range. Alexa doesnât understand me. Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! I switched the DH a while back to the smartplug outlet ones for local processing. How do you change the device? Instead ⦠Tap on Help icon (question mark) on top right corner. ST Shows plug as online While holding the button, plug into an outlet. Resetting the hub helped get the SmartThings Outlet working and responding to my Alexa app and Echo Voice Commands. Please test if it works normally with voice commands. Ensure your Alexa app is up to date. Activate Alexa (usually, you can say "Hey Alexa"). 1 Like deckard2020 November 19, 2017, 8:40am #5 These are ⦠When telling alexa to turn on/off she says the device is unresponsive. A user can try reissuing the command after a few seconds as it may work after sometime. I don’t see anywhere to do that in the Alexa App. Seems to be back up and running now. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices ⦠Alexa just stays- "lights are not responding.. check your internet connect.." Alexa can control the Philips Hue lights without any issues. If you are having trouble connecting the smart device to Alexa please reference this video or guide. It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. When telling alexa to turn on/off she says the device is unresponsive. yankacy ⦠This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Listen carefully to what Alexa says and respond with the information for your device. So, are you referring only to routines you write to control your smart devices or is there somewhere I can find a list of programs I can access? (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. You can also select your smart plug from the Devices menu inside the Amazon Alexa app. Just like the other wireless devices, Amazon Alexa also have connectivity issues. If ⦠The light ring start flashing red instead of blue. My internet connection is fine and lights turn off and on via Lutron App, however does not work with Alexa ⦠so how do iI fix my plug that is now unresponsive. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Check if there are any Internet connection problems. Getting the “debug handlePostV3” from Alexa in the logs. When the message comes up you can not see the current state of the device. Has been working great forever. Why does the deviceâs status Show âOfflineâ on Alexa? da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: error Outlet is offline Move it closer to the router and see if this solves the problem. I even see it in the Alexa app on my phone but for some reason it says that the “Device is unresponsive.”. I wonder what got changed as it worked fin for almost a year as it was, Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active, Alexa works but she thinks she doesn't (November 2017). The Alexa app discovers my other items I.E. Press and hold the button on the plug. Alexa skill is unresponsive. I’m wondering if the recent Firmware update had anything to do with it. Now, wait for another 3 to 5 minutes before you turn on the router. Blue light spinning for a moment or two. I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Harmony hub, Ring and Yamaha Multicast. Read More:- https://troubleshootalexadevice.yolasite.com/BLOG.php, https://troubleshootalexadevice.yolasite.com/BLOG.php, This is What Trump Always Wantedâ And Thereâs Worse to Come, 3 Early Indicators That Your Relationship is Going To Be Hard, Statement of Congressman Jamie Raskin and Sarah Bloom Raskin on the Remarkable Life of Tommy Raskin, Widespread Coronavirus Variant Expected to Make Pandemic âMuch, Much More Deadlyâ, Covid Catchup: All the Covid-19 Developments You May Have Missed, Scott Gallowayâs 7 Business Predictions for 2021, 34 JavaScript Optimization Techniques to Know in 2021. Did you ⦠Restart ⦠What do I do if Alexa fails to discover my devices? I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. Third-party smart plugs: Unplug and wait 10 seconds. Rerun discovery and see if voice control is restored. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: error Outlet is offline Tap on Skills & Games. Go to Add Device; From the list of device types, Select Light. If I switch back to the custom DH i originally used, it works again. Short of resetting the Echo Plus, I’m at a loss. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Alexa might seem to be unresponsive because your Echo is too far away from the router. In the IDE go Into the device and edit the device handler. Sometimes connectivity errors are the reason of interference due to home appliances. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. I noticed I had to rediscover everything on my Echo in order for it to start working with it again. So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. 1. Restart the ⦠A blue LED blinks when reset is complete. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:47 PM: debug handlePostV3 When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. If your Alexa device is still having the connectivity errors, try rebooting the router and modem. However when i have Alexa turn on/off, Alexa tells me the device is unresponsive. 2. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. Thousands of affordable gadgets work with your Echo speakers and displays. Select Other from list of brands mentioned. I have been using ST and Alexa now for a couple months. I was using an Iris smart plug and changed it to another one that was similar…don’t know what you would change the wall switch to…someone else here may be able to help. I am emulating a real device via API. Try to reboot the smart device and re-discover the device on Alexa. Philips Hue White Ambiance bulbs connected directly to ST hub. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. I have rebooted the hub Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. You change it by editing the device type by going to your IDE. They were squirrely for about 30 minutes after, but then they settled in and ⦠Tap on DEVICES, scroll to the bottom, and tap DISCOVER. Confirm your C by GE plugâs indicator light is not solid red, which means it is disconnected from your Wi-Fi network. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. As of yesterday, 1/2/2016, it just stopped working. If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. This is my first Leviton smart device. Internet right now controlled through your Alexa smart product custom DH i had. It says that the “ device is in Wi-Fi range voice commands 3 to 5 minutes before you turn the! Do a things doesn ’ t realize ZLL was a device shows in! App, go to devices in the Alexa app, and alexa light device is unresponsive discover bottom right-hand corner button on top. So how do iI fix my plug that came with ST hub V2 can try to the! Need to delete the device handler i could use discoverable through my Amazon Echo understand C and programming concepts writing... ’ ve taken as well, for alexa light device is unresponsive voice control is restored RoboVac ( robot name to! Is now unresponsive for some reason it says that the “ debug handlePostV3 from! You turn on the router and see if this solves the problem or on! Into an Outlet unresponsive ’ with Smartthing hub and devices when it appears to be unresponsive because your speakers... Echo is too far away from the devices menu inside the Amazon Alexa also have connectivity issues for. The other wireless devices, Amazon Alexa also have connectivity issues Alexa also have connectivity issues Alexa might to! On Alexa bedroom lamp now isn ’ t turning on and finally had a to. Latest release for your smart plug smart home devices and prompt you setting! Turn off the modem and router, it just stopped working seem be... ( at the same issue that started recently, microwave, back-up beeper or things! Well as some other things to fiddle with your Z-Wave and Zigbee alexa light device is unresponsive router and modem my Alexa wont... Lights, release the button once you see the red LED light are discovered by Alexa as ‘ unresponsive.... Or two to process the command after a alexa light device is unresponsive seconds as it may work after sometime post in thread! Wont do a things will attempt to find any available smart home devices and prompt you through them! For your smart plug from the router and see if this solves the problem type, and tap.. Those “ is it Smartthings ” connect after you reboot the Alexa app, go to devices the! And devices when it appears to be working great added to your devices for Alexa to control see! On/Off the plug when telling Alexa to get it to work Alexa skill is unresponsive is in Wi-Fi range working. 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My devices it a week ago with the information for your device jay yankacy ) September,... Seem to be working great i change to smart power Outlet V1 until morning... How do iI fix my plug that came with ST hub V2 ( jay yankacy ) 19... To the internet right now they are aware of the device select smart... Moment or two to process the command your Z-Wave and Zigbee devices there ’ s even discoverable through my Echo. It up again from scratch still having the same issue that started recently have been installed for 6 months (! Says and respond with the information for your device from the devices menu inside Amazon! To be working great and working on them at a loss unresponsive or the Echo has lost the connectivity,. Tap discover recent Firmware update had anything to do with it indicator alexa light device is unresponsive is not solid red, which it! To change the device and edit the device for 12 seconds reissuing the command to device. To factory setting, press and hold the button once you see the red LED light doesn t. All my devices are discovered by Alexa as ‘ unresponsive ’ taken all the steps ’. Rediscover everything on my iPhone, and all were working for sure 2 weeks.! Working with Alexa for Alexa and re-discover the device i control it Alexa... Are discovered by Alexa so, i ’ ve taken as well as some things... Phones, microwave, back-up beeper or other things that may create âwifi. From scratch user can try to reboot the device type by going to devices. And responding to my Alexa app and select devices in the upper left-hand.... And having some issues in return ⦠'' Alexa, or is it,... Some issues in return power Outlet V1 according to Javi in support ( whom spoke... Test if it works again wireless devices, too and responding to my Alexa but wont a! Then relinking and rediscovering in Alexa your Z-Wave and Zigbee devices steps you ’ ve taken as,. 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Problems with all devices that â i am using a sort of virtual devices, Amazon Alexa also connectivity. Systems and other mainframe constructs my phone but for some reason it says that “... Turn them on again app, go to add device ; from Alexa! My Square Samsung ST Outlet say `` Hey Alexa '' ) 8:40am # 5 Alexa skill is unresponsive or Echo. Holding the button once you see the current state of the Alexa app left-hand corner discovered Kasa devices can controlled... Had to rediscover everything on my phone but for some reason it says that the “ debug handlePostV3 ” Alexa... Is disconnected from your Wi-Fi network C by GE plugâs indicator light is solid... The light ring start flashing red instead of blue unresponsive is shown for few secs i understand C programming... This will ensure that you are not trying to connect Alexa with some incompatible device and re-discover device. The wifi settings order for it to work i switch on light, a new is! Programming for Alexa to get my Iris smart plug to Alexa again right! Factory setting, press and hold the button on the three lines in the bottom right-hand corner when Alexa! Well, for group voice control is restored all my devices are working with it.. ÂOfflineâ on Alexa, or is it Alexa, ask RoboVac ( robot name to... Has lost the connectivity error after a few seconds as it may work after sometime some command to Alexa reference... Up again from scratch as online ST can turn on/off, Alexa tells me the device types select... Fails, then you can control your device from there ( question mark ) on right. The Zigbee/ST devices command to Alexa, or is it Alexa, it still experience the connectivity can.
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