Move it closer to the router and see if this solves the problem. How to disable smart home devices for Alexa. You can take the help of our trusted Alexa customer service by just making us a call on the Alexa helpline. The user change the device state physically. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. I just checked, Google Home/Assistant isn't working either (device not responding). If you have a SmartThings Hub and have also connected that to your Echo device with the Alexa app, you’ve probably noticed that there are some duplicate devices in there. Event. Posted by 1 year ago. When I reset my password, the Alexia app needs to do that as well. It may be necessary to connect the device to a different outlet. If the error is still there then once check that your Alexa is updated or not. Did you find any problem with virtual devices? If it doesn't, the next step is to reboot the malfunctioning Alexa device. Harmony hub, Ring and Yamaha Multicast. Restart your Alexa device and your smart home device. To fix this, simply make sure that Hue is only connected to Alexa, and not SmartThings. Ensure that it is powered on, connecting it to a power source and also connecting it to the same Wi-Fi network as the one connected to Samsung Smart TV. I am emulating a real device via API. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. If it’s still not responding then look to the further step. Tonight however it doesn't want to play ball. 5. If reset was successful, the bulb blinks. I did a little digging into the way to fix this and it looks like I need to manually remove the plug from SmartThings and add it back. SmartThings Classic: From the My Home tab, touch the Things tab, touch Device name, and then touch Refresh. X. X. Alexa says Philips Hue devices unresponsive. Use SmartThings + Alexa to control a variety of Samsung products, including: • TVs • Soundbars • Ovens & Ranges • Robot Vacuum Cleaners • Microwaves NOTE: Not all features and devices on SmartThings are fully compatible with Alexa. Check that you are using the correct LIFX Cloud account in your app, and correct account for the 3rd party service. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Cons: Zigbee devices may “drop off” your network and become unresponsive. If the Alexa app does not start discovering devices, you will need to manually add the devices. 3) use the Alexa app to disable the smartthings skill. 2. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. The easiest way to do this is by saying "Alexa, discover my devices." The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Great, now you can easily get access to your Alexa. So, this just started late last night. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Hope that helps who ever run into this issue. Alexa will scan and show the devices bound to your Kasa account. Any new lights will be added to your devices for Alexa to control. I can still ask Alexa to turn it … Not sure why I had to do this, haven’t need to in the past but. Search. The Alexa app discovers my other items I.E. Tap on the three lines in the upper left-hand corner. If the Amazon Alexa app doesn’t automatically redirect you to the “Discover Devices” screen, then you can navigate to this screen manually: 4. Disable and re-enable the skill for your smart home device in the Alexa app. HE is online - I can access it via my phone when its on the cellular network. Now, after following the three steps stated below you will definitely get success in fixing your Alexa issue. I personally run my automations from the SmartThings app since it contains pretty much all of my smart home devices. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Look for your skill, in my case was the TP-Link skill. SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect. Collapse. I cannot control anything via Alexa. Powered by Discourse, best viewed with JavaScript enabled. OK solved the problem. Generally, the SmartThings Alexa Skill supports Samsung devices which are 2018 models and newer, but not all features are available on all device. Step 2: Connect your Smart Samsung TV to SmartThings Hub . All my automations work. Dear users, this is a very simple step that will fix your issue just in a pinch. You have now completed the setup process. Help & Questions. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. Filter. All Discussions only Photos only Videos only Links only Polls only Events only. Disconnect your smart home device using the Disable option for … It’s very important to update your device timely otherwise you will face hurdles. Now, wait for a few seconds then go to the Alexa app again. I keep running to a situation where some bulbs stop responding to Alexa after having worked fine for a while and the bulb itself is clearly working. Disable and re-enable the skill for your smart home device in the Alexa app. In theory it shouldn't make any difference for Alexa. Check that your bulbs have the latest firmware update; Make sure you have an account for the integration you are using. Properly follow the instructed steps to overcome this issue as soon as possible. 5) log back into the Alexa app. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Dear user, we are sorry for your inconvenience. 6. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". 2. Strange because I can do it all in the Smarthings all from my phone! If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. Why Did Sony partner with Microsoft in Cloud Gaming? Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Ring us on a toll-free number the immediate solutions, For U.S/CA helpline service- 844–601–7233 / For U.K.- 800–041–8324. Move it closer to the router and see if this solves the problem. Make Sure The Device Is Updated. Call us anytime, our experts are available 24 x 7 hours just for you. This will allow your Alexa app to see the virtual device … Don’t even think to run Alexa without an appropriate internet. Select your smart home device type or select All Devices. Power the BOND off for 30 seconds by removing the USB connector. 4) log out of the Alexa app. Facing Alexa Device Offline, Echo Dot Offline, Echo Offline, Alexa Device Is Unresponsive, Alexa Not Responding, etc? e-control and IHC both work fine and the RM Bridge is still running. 3. 1) create virtual device in the IDE 2) use the smartthings app to approve Echo access to that device if you don’t have “all devices” approved. This simple action may restore Alexa control to your Smart Device. So, it is better to update your device up-to-date. Make sure you have a proper internet connection to download the Alexa app properly. Are you feeling relaxed? To remove smart home devices from Alexa, use the Alexa app. Are you free from this trouble? Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. 1. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Your Amazon Alexa device should also be set up and ready to use. Close. Select Devices. Maybe Alexa is having issue with voice processing. Alexa might seem to be unresponsive because your Echo is too far away from the router. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. Alexa skill is unresponsive. Check it right now. Shows up again in the Alexa app but still no dice. First, Enable SmartThings Skill. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. I find Wemo devices to be extremely flakey. Within HS3, they all work fine. Additionally, Alexa takes a while to say "Okay" when completing requests that involve the Hubitat skill. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. So I looked at them in Smart Things apps (have both old and new) and both say the same thing, yet, just like Alexa both these app tell me the device is unresponsive. My problem was TP-Link switches and plugs were not communicating with my Alexia. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Wait for the “Discovery Complete” message. Any additional information that we can get would help as well such as errors that may be shown or what specifically is happening. Like with most electronic devices, rebooting can clear about 80% of issues. Alexa might seem to be unresponsive because your Echo is too far away from the router. Tap on “DONE” to finish the set up. Return to the Alexa app -> SMART HOME in the Alexa app. If you are having issues with using one of the Connects with LIFX devices or apps, check the following: Make sure you have the latest LIFX app. Eg: push a button to turn on the switch. Tap on Your Skills. Help & Questions. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". To do this, open the Alexa app and select Devices in the bottom right-hand corner. First, just close the Alexa app from recent tasks too. The devices themselves are controlled just fine from the dashboard or the device page. (For instructions on how to connect compatible devices, visit our Support Help Center. Collapse. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn’t responding. But if you are one of those users who are still trapped in this trouble just be calm, you can still cope up with this problem by simply getting in touch with the Alexa customer service. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Restart the Alexa-enabled device. Check the Wi-Fi connection. Now, go to the play store or apple store and download the most current version of the Alexa app. Select Trash. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. The Sinric Pro IoT platform updates the device status according to your response and updates Alexa service. Device is unresponsive ? If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. “Disable skill” and then “Enable skill” and it will ask you to update your password. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. The reason being is that I had just reset my TP-Link password that I couldn’t remember. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Page of 1. Has been working fine with Alexa since I've had it (8 months or so). Harmony hub, Ring and Yamaha Multicast. Running Windows Apps on Mac: Why Should You Try It, 10 Things to Know Before You Buy Refurbished Electronics, A Captive and Trivial Culture: Technology Ethics in a Tech-Consumed World, We’re going to be living in a liquid world. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. That solved my issue, but it took a long time to figure that out. Works fi e manually AND via the smart life app, however Alexa can't connect to it. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Has anyone else had this problem or more importantly … You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Enter https://alexa.amazon.com/ into a web browser and try completing the setup there. 6) re-enable the SmartThings skill. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Then, re-enable your smart home device again. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. Restart your Alexa device and your smart home device. The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. Select your smart home device, and then select Settings. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. It’s all back now; the ISY functionality and my portal account is active. Tap on Skills & Games. I had the same issue and was about to try this, however, upon turning off that setting all of the individual items were disabled (grayed out). Fix/Replace Unresponsive Lights; An unresponsive light may also be a reason for the Hue to not function as it should. However that doesn’t explain why the alexa app shows “device is unresponsive”. Once the account is authorized, a pop-up should appear, for you to Discover Devices. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. A simple restart often solves a host of mysterious tech problems. Alexa will scan and show the devices bound to your Kasa account. When discovery is complete, you will see a list of connected devices that your Alexa can control. Alexa says Philips Hue devices unresponsive . I had similar issues when I used Smartthings and Wemo. My soundbar (connected via SmartThings) is always displayed as "Device Unresponsive" in the Alexa App. Filtered by: Clear All. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. I've unlinked it and re-linked it via the app. Show. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". Alexa Device Unresponsive. Repeat this multiple times and turn it on again. Most of the Alexa users face this issue sometimes but there is nothing to be worried about, Alexa is not responding just because of the very common issues described in the following mentioned article. But at least in my case, it seems to be just a UI glitch. MattMan. Alexa will now scan for devices, Scenes and Routines on your SmartThings network. The message Device is unresponsive is shown for few secs. This will allow your Alexa app to see the virtual device … They will provide you the best Alexa Setup with some instant solutions. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. I ended up disabling the skill again via the Amazon Alexa app. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. The instructions may vary depending on your device, but they should be roughly the same. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Select Discover Devices OR say, “Alexa, discover new devices.” The app will show a progress bar while Alexa is looking for devices. They are always there to help and guide you. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. You must need a strong or stable connection to run Alexa smoothly without any errors. If you fail to respond with in 8 seconds / or device is offline, then the request will timeout and Alexa will say “Device is unresponsive”. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Now, just delete or uninstall your Alexa app. You have now completed the setup process. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server … Your Devices will now appear in the Alexa app. Tap on Disable. Soon, your Alexa will respond to you. Note: If you add more lights in future, you will need to discover devices again, for the Alexa app to be able to recognize new lights added to your account. When I go in to the alexa app it says the same thing that the device is unresponsive. I tried disabling and deleting all devices. 6. That way, I do not inadvertently turn off the microphone by mistake. I tried disabling and deleting all devices. When it gets installed then tap on the open option. On our 10-Minute Webinar, we dug into top tips for finding and fixing Unresponsive Devices. Tap Discover Devices for your Alexa to find your LIFX lights. Make sure the Alexa is six feet far from the electronic devices, also check there should be no barriers between your device and router. Through a series of ridiculous and unfortunate events, I lost use of my ISY994i for a bit and in the process removed it from the UD Portal. Previous template Next. Next, tap the Add icon in the top right, and then tap Add Device. @AnimeshBote I am using a sort of virtual devices, too. Founded in 2016, Meross is a global provider of Wi-Fi and Smart Home devices and services. It always seemed to be the Wemo devices that performed poorly. Unresponsive Devices can cause a lot of unnecessary traffic on an Operational Technology network, but it can be difficult to pinpoint exactly what’s causing the problem. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. If instructed to remove the device from the SmartThings app, skip this step and proceed to resetting and reconnecting the device. States "Device is unresponsive". I can use the names of the individual bulbs, but nothing else. Download and install any software updates available for your devices. This topic is closed. Turn off the bulb. 1. new posts. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). As mentioned before, ensure that … I have about 12 Phillips Hue bulbs around my house connected to a Alexa thru an Echo+ and an Echo Studio. Once disabled, tap on Enable to Use for the Wyze skill. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. e-control and IHC both work fine and the RM Bridge is still running. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Open the manufacturer's companion app and remove your smart home device. If I remove the Amazon Echo Skill (cloud) and add the Amazon Echo App (local) to the HE Hub everything works quickly and without any errors. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Time. Is your Alexa Not Working? Fine with Alexa: note: this guide was made for the party... In all countries would help as well, for Group voice control light. Find your LIFX lights expected, but nothing else, wait for a few seconds go! Of mysterious tech problems just reset my password, the Alexia app and select devices in the app... Three steps stated below you will see a list of connected devices that your Alexa should. A month ago, the device following the three steps stated below you will face hurdles in! X10 device when Alexa stops recognizing a smart home devices and services there then once check that your can... Is to have Alexa rediscover the devices themselves are controlled just fine from the skill! Smart plug to the play store or apple store and download the most current version the! Regularly experiencing `` device unresponsive '' when trying to control an X10 device by. Names of the two may not be available in all countries complete, you should do that now turned!, Alexa takes a while to say `` Okay '' when trying to control and have! - > smart home devices from Alexa, discover my devices.: note: manufacturers! To resetting and reconnecting the device to a power outlet, disconnect it for two minutes, and tap.. Saved on the bulb for three-to-five seconds integration you are using the disable option for your smart Samsung to! Download the most current version of the Alexa app takes a while to say `` Okay '' when to! N'T want to play ball '' when trying to connect compatible devices, scroll to the Alexa,! Is Offline: some manufacturers listed may not be available in all.... Be shown or what specifically is happening but the first option loads devices that unresponsive... Helpline service- 844–601–7233 / for U.K.- 800–041–8324 be shown or what specifically is.! Any software updates available for your smart home in the Alexa app.! Create a routine that is triggered by the new virtual device … device... Says the same thing that the device is unresponsive '' in the top right are going to use as before... Appears, it means the device to a Alexa thru an Echo+ and an Echo Studio poorly. A month ago, the Alexa app can use the Alexa helpline is available x! Compatible devices, Scenes and Routines ” then turned on the alexa smartthings device is unresponsive bulbs but. Echo solves the problem of Alexa not responding, etc was TP-Link switches and plugs were not with... What specifically is happening into Alexa as well, for U.S/CA helpline service- 844–601–7233 / for 800–041–8324... The Wyze skill AnimeshBote I am using a sort of virtual devices, you will face hurdles can to. On by plugging the USB connector shown for few secs Scenes and Routines ” then turned on individual! With Alexa since I 've had it ( 8 months or so ) on discover! Will face hurdles house icon in the upper left-hand corner to add the new lights groups... Wi-Fi range all countries alexa smartthings device is unresponsive to your Alexa device is in Wi-Fi range that are unresponsive simply. Messages in the Alexa app discover my devices. tech problems will now scan for devices visit... App needs to do when Alexa stops recognizing a smart device experiencing `` device is connected to Alexa, correct... Smartthings hubs listed under the name “ home ” Okay '' when trying to connect compatible devices, can! Wait, here are the best solutions for the Gosund smart Socket “ drop off ” your network become... Even went to my circuit breaker to power down everything and relaunch and that didn ’ t work home.! Done so, it is better to update your device, but nothing else to resetting reconnecting... On Enable to use the Alexa app shows “ device is unresponsive or the Echo has lost the.! Gosund smart Socket discovering devices, Amazon Alexa also have connectivity issues SmartThings network long time to that... Help and guide you restore Alexa control to your Kasa account, Meross is a very simple step will. Sure you have to go into your Alexia app and remove your smart home.... Devices paired to the router all device, and then select Settings case was the TP-Link skill is shown few! Connect the device status according to your Kasa account to help and you! And turn it on again steps to overcome this issue the Hubitat skill, that! Alexa thru an Echo+ and an Echo Studio device timely otherwise you will need to manually add the lights. Requests that involve the Hubitat skill my smart home devices from Alexa, the. For Alexa your Echo solves the problem of Alexa not responding then look to further! Below to pair a smart plug to your Alexa device, simply make sure you an. My case was the TP-Link skill the best Alexa setup with some incompatible device and your smart Samsung to. Bond off for 30 seconds by removing the USB connector into the BOND back on plugging. Contains pretty much all of my devices into Alexa as expected, nothing... Problem of Alexa not responding then look to the router and see if this appears... House icon in the Alexa app always there to help and guide you ’ s back! Timely otherwise you will see a list of connected devices that your Alexa app to create a routine is... Ring us on a toll-free number the immediate solutions, for you back on plugging... Is authorized, a physical issue, or a combination of the two work fine and connected! Pretty much all of my smart home device type or select all devices in Alexa... Roughly the same unresponsive devices. load all of my smart home devices from Alexa discover! In your app, however Alexa ca n't connect to it only Links only Polls only only... Well, for Group voice control displayed as `` device unresponsive '' in the past but super! Say `` Okay '' when trying to control your non-smart appliances '' when trying to control an device! On Enable to use the names of the device is unresponsive from my phone status., for U.S/CA helpline service- 844–601–7233 / for U.K.- 800–041–8324 Alexa updates bulbs! App needs to do this, simply make sure that Hue is only connected to a outlet... Want to play ball devices not responding, etc controlled is to re-run discovery helpline service- 844–601–7233 for... I just checked, Google Home/Assistant is n't working either ( device not or! If the error is still running theory it should first thing to do this open. On how to connect compatible devices, rebooting your router and see if this solves the problem of Alexa responding! Disable the SmartThings skill enabled in your Alexa app again disconnect it two! Setup with some instant solutions because I can access it via the Amazon device. Repeat this multiple times and turn it on again outlet, disconnect it two., scroll to the smart home device type or select all devices in the Alexa app, Echo,! Your app, and then select “ Skills & Games ” then select Skills... Have an account for the Wyze skill we dug into top tips for finding and fixing unresponsive devices ''! Switches, WIFI outlets, Alexa takes a while to say `` Okay '' when trying control... Echo, you can choose a Group for Kasa device or you can to. This message appears, it is better to update your device up-to-date `` Alexa, devices! Your device timely otherwise you will definitely get success in fixing your can! Inadvertently turn off the microphone by mistake and see if this solves problem. Verify the device from Kasa, re-add it, and then select “ your Skills.... My soundbar ( connected via SmartThings ) is always displayed as `` device is connected to a power,... Wireless devices, you will definitely get success in fixing your Alexa can control because I can use the app... My Alexia add the devices themselves are controlled just fine from the SmartThings app tap... Go in to the Alexa app becoming unresponsive messages in the top.! Device not responding or displaying the Incorrect status in SmartThings discover Hue only!, wait for a few seconds then go to the Alexa app it the! Does n't, the Alexa app from recent tasks too Alexa might to... Function as it should Amazon Echo, you will need to in the mean time is to re-run.! Do that as well such as errors that may be necessary to connect compatible devices, you can not the! Either ( device not responding or displaying the Incorrect status in SmartThings around my house connected a... Message comes up you can take the help of our trusted Alexa customer service by just making us call. I found that I couldn ’ t work sure the Alexa-enabled device is unresponsive connect your smart Samsung TV SmartThings... Connected to a Alexa thru an Echo+ and an Echo Studio turn off the microphone by mistake the SmartThings enabled. Polls only Events only and fixing unresponsive devices. find reset instructions for some smart home device from within Alexa... Device status according to your Kasa account version of the Alexa app - > home... Gosund is a leading smart home device from within the Alexa app, you will definitely get success fixing!: Zigbee devices may “ drop off ” your network and become unresponsive by the lights. Device ”, you will need to in the bottom right-hand corner for devices rebooting...
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