Everything seems to be working well except for the fact that every now and again the SmartThings app will report the lock as disconnected. The 916 is almost as much as the BE469 (if not, more) and is worse. December 20, 2018 - Comment. On my Smartcode Touchscreen, the touchscreen is unresponsive. I have the same problem. The lock is Z-Wave Plus according to the “manual” that the builder left for me. SmartCode is a one-touch locking motorized deadbolt. The locks are reporting if they are lock or unlocked but they are not responding to the lock and unlock command. My routines are executing as expected too. Make sure Bluetooth is turned on and that Bluetooth sharing is enabled. And not tonight it went back to unavailable. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). Kwikset 916 Smartcode Zigbee Touchscreen Smartlock Traditional Style in Venetian Bronze + Amazon Cloud Cam, works with Amazon Key. KWIKSET 99160-002 916 TOUCH SCREEN ZWAVE DB VENETIAN BRONZE. It is not enabled by default. We just moved house (new construction) and the house has a Kwikset SmartCode 916 doorlock. Touchscreen door locks aren’t new. Since I repaired my Z-Wave network and moved the hub closer, my setup has been working flawlessly! Kwikset 916 Smartcode Zigbee Touchscreen Smartlock, Traditional Style, Satin Nickel (Amazon Key Edition, Amazon Cloud Cam Required) ... That means that they have been opened due to being a photo sample, a tested working customer return or having damaged packaging. But everything is working great now. So I went ahead and repaired my z-wave network in the smart things app. Kwikset SmartCode 916 Touchscreen Electronic Deadbolt – Review ... Unsubscribe from Smart Reviews? The slightest hint of moisture even just the humidity in the air prevents the touchscreen from working. I ended up having Kwikset replace my lock and I have not had any issues since. Has anyone seen this before? Ensure door preparation is in accordance with the door drilling instructions, available online. If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. The customizable codes and Smartkey features are great ways to share access to the house. traditional key provided. Step 1; disassembling . Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. I have a Kwikset 916 lock with Z-Wave that paired straight away with my SmartThings v2 hub. We are not a … If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1. Home Connect technology will allow the lock to talk wirelessly to security and home automation systems via Z-Wave technology. This lock connects to a Z-Wave hub or alarm system. It doesnât bother me much because it doesnât happen very often. Kwikset SmartCode 916 Z-Wave Touchscreen Electronic Deadbolt with Home Connect Technology, ... After a few months pressing the numbers is not recognized by the screen. The same thing happens to my GoControl zwave thermostat upstairs. Ensure that Bluetooth is on, as indicated by a small icon on the upper right corner of the smart device screen. Swapped out a 910 which has no keypad just a key lock with zwave - still working just fine for a couple years - this one is now on the back door. I too spoke too soon. Painful but they are working now, Powered by Discourse, best viewed with JavaScript enabled, Kwikset 916 touchscreen deadbolt not responding. Touch screen with palm or back of hand until digits illuminate.2. It provides me with extra security and locking and unlocking my door has never been any easier. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 913 page at www.kwikset.com. The interior for this model is not designed for exterior use and should be undercover and needs to be protected from the elements. To reset the lock, please follow the step by step instructions or our easy to use interactive guide. It also includes the SmartCode™ 916 Touchscreen Electronic Deadbolt, which provides all the features of SmartCode – including keyless entry – combined with the added convenience and enhanced aesthetics of a capacitive touchscreen, and the Secure Screen™ feature that helps guard against “smudge” attacks. it was all fine until sunday evening it lost connection. I did, however, experience frustrating random device disconnects from a Kwikset 910 Z-Wave model located in the garage, which is farther from the hub. Connecting your SmartThings or Wink hub to Alexa is easy. Make sure the app is open (either in background or foreground) and you are signed in to the correct account in your mobile app. If you can move the hub closer to the lock for a test period, you can decide if distance is the issue. Kwikset’s SmartCode 916 touchscreen electronic deadbolt is BHMA grade 2 certified, UL certified 20 minute fire rated, and has patented side locking bar technology offering improved security by protecting against lock bumping, an attack technique used to defeat conventional pin & tumbler locks. I have to manually lock/unlock to get it to communicate again. Disassembling the lock is the first step you should take. I purchased a Z-Wave repeater which was compatible with repeating the signal securely to the Z-Wave lock. Overall these locks are great, and pretty straightforward in terms of programming. I had to exclude and reinstall the locks. The problem has not occured since. Tustin lever. Weird. Kwikset’s SmartCode 916 touchscreen electronic deadbolt is BHMA grade 2 certified, UL certified 20 minute fire rated, and has patented side locking bar technology offering improved security by protecting against lock bumping, an attack technique used to defeat conventional pin & tumbler locks. The Mastercode must be 4-8 digits. Touchscreen Deadbolt + Tustin Satin Nickel Lever Combo. If it is successful only when the door is open, the latch and strike are not aligned as they should be. SmartCode is a one-touch locking motorized deadbolt. Cancel Unsubscribe. Any ideas what could have caused this problem or how could i solve it? Installs in minutes with just a screw driver no hard wiring needed. Press the "Lock" button on the keypad, then enter the security code to resynchronize the bolt. The fact this thing cost a whopping $200 just makes me go through the agony of working … I have installed 3 of the Kwikset 916 z-wave locks in my residence. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Step 3 Pull out the battery pack and push "Program" three times if the SmartCode fails to initialize after battery removal and re-installation. After getting my hub out of the box it was packed away in, I waited for the hub to update to the latest version, then started adding the lock to the hub (I’m using the new SmartThings app). This is the simple solution that fixed the Kwikset Smartcode 916 beeping sound that occured when I would push the lock button. Several vendors waive restocking fees if a subsequent order is placed of equal or … I did go ahead and move my smart thing hub to the living room so that it is less than 8â away from the lock. 2. available on the SmartCode 916 product page online at www.kwikset.com. Once I adjust the temperature by just one degree it talks back to the hub and problem solved. Granted it has only been about a week. I really appreciate this info. Kwikset SmartCode 914. anyone found a fix yet? Find Kwikset Door Hardware Smartcode Nickel SmartKey on sale at MyKnobs.com. Subscribe Subscribed ... schlage connect BE469 touch screen … Thanks for sharing this Brad–worked on the first try. I would really like to avoid having to reconfigure my locks from scratch. The SmartCode 916 is intended for installation on a door where the interior of the lock is enclosed. I just turn the manual lock mechanism to fix it. Realign the door if the bolt does not operate smoothly when opening with a key. First make sure that all your Z-wave or ZigBee compatible locks are connected to your smart home hubs, and set individual names for each door. The SmartCode 916 is sleek and modern, and it's designed to fit in with any existing décor. We are not a … Any ideas what could have caused this problem or how could i solve it? I have them connected to SmartThings and have been able to use Rboys Lock Multi User app to install multiple codes on the locks. i have a 916 from home depot , but was working randomly , so my dealer offer me an 916 from control 4 , and its the same problem , now he is telling me that maybe i need to get the yale doorlocks , but is 400 dlls each and i need 3 , anyone using smartcode without issues ? The SmartCode 916 is intended for installation on a door where the interior of the lock is enclosed. I think the outlet may be Zigbee though. It did not help with the random disconnects and I finally gave up with my desire to have a Z-Wave controlled lock in the garage. Seems random to me at this point. It takes anywhere between 5-10 touches to select a number. Kwikset SmartCode 916 The capacitive touchscreen also senses contact quickly for fast code entry and unlocking. It features patented SecureScreen technology to prevent code detection from fingerprints on the touchscreen. Find helpful customer reviews and review ratings for Kwikset 916 Z-Wave SmartCode Touchscreen Electronic Deadbolt, Works with Amazon Alexa via SmartThings, Wink, or Iris featuring SmartKey in Venetian Bronze at Amazon.com. Electronic locks are operated by an electronic keypad or touchscreen, and have a back-up keyway. You can tell Kwikset really cheaped out on this lock compared to their other (cheaper) models. ... And Kwikset does not even have its own app for this 916 product. Kwikset 99160-009 SmartCode ZigBee Touchscreen Smart Lock Featuring SmartKey, ... Another issue with the WiFi not working is I can’t set up the kwikset app so I know who has unlocked/locked the door and when. The locks are reporting if they are lock or unlocked but they are not responding to the lock and unlock command. Kwikset 1-866-863-6584 www.kwikset.com *Beeping sound will only be heard if switch #3 is on. It stays on for a few days then disappears. Programs, back down vermin, but sturdy legs. The 914 has a zwave plus board. ©2014 Kwikset Corporation 4970 / 1 6 / 11 Technical Support I have multiple GE switches within 3 ft of the lock too. Video Kwikset SmartCode 909-910: Programming With a Mastercode. 1. Kwikset Smartcode 916. Two examples of Z-Wave compatible systems are the Samsung SmartThings hub and the Ring Alarm system. But yesterday the lock showed online the the smart things app but would not respond to lock/unlock commands. My hub is in another room but it is only about 25 feet away. So maybe itâs not the lock itself maybe itâs the hub with certain types of devices under specific conditions. Video Kwikset SmartCode 915-916: Programming Without a Mastercode. The SmartThings outlet has to be Z-Wave signal security repeating capable, meaning that it can act as a repeater for a Z-Wave lockâs security signal. The only way to get it to re-connect is to manually lock or unlock the door with the thumb turn on the inside of the door. I have not seen device disconnects in my Kwikset 916 model. This lock is located on our front door fortunately 10â from the SmartThings V2 hub. SmartCode 916 is a touchscreen smart lock from Kwikset featuring the company's patent-pending SecureScreen™ technology. Maybe that will helpâ¦. This site is best viewed with Javascript enabled. Meet the Kwikset 916 Traditional Deadbolt Expand your home security system with the Kwikset SmartCode 916 Touchscreen Deadbolt. no new screw holes required. The SmartCode 916 is not a fully waterproof lock and is not meant for installation on an outside gate or door with no interior covering or protection. SmartCode 914 comes with SmartKey Security Kwikset's SmartKey security is designed to protect against against common break-in methods and keep your family safe. I too moved my hub closer. Re-released in 2016, the lock features a traditional exterior style, sleek, metal interior, and quiet-drive locking system. Buying the kwikset smartkey is one of the best decisions I made. Itâs odd but can be a little annoying. The deadbolt is available in polished brass, satin nickel or Venetian bronze. The Mastercode must be 4-8 digits. The lock has been working fine otherwise. … Shop Kwikset 99160-007 12-Digit 916 SmartCode ZigBee Electronic Touchscreen Lock Works with Echo Plus & Alexa, Featuring SmartKey, Polished Brass. The exterior can be installed on an outside door but not be exposed to direct weather. traditional key provided. Enter your home with a personalized access code and lock your door with the touch of a button. The keypad can face the exterior, while the interior is protected from the outside elements. The Mastercode must be 4-8 digits. Designed to allow fast code entry, the touchscreen is … Ensure door preparation is in accordance with the door drilling instructions, available online. As a part of my Control4 system, I have two SmartCode 916 locks. Upon receipt Designer Entryway, LLC. Iâve had my Kwikset for 3 years now and it just started dropping off my network a couple of weeks ago. This one happens less often. Did you guys figure anything out with regards to this issue? It is not enabled by default. Network repair doesnât seem to help. So there should be enough signal because of the switch being a repeater. And the touchpad would not even respond. If you have not already done so, perform the door handing process while the door is open. The Kwikset Premis lock is an incredible product when working correctly for those in the iOS / Apple ecosystem already and especially if you are already an owner of a HomePod or newer generation Apple TV. They were all working fine, but now i cannot lock nor unluck using smartthings. How to fix your kwikset when a simple reset is not working. manually locking/unlocking did not restore connection. Best regards, steve. I will try to move the hub closer to see if that helps or not. Interesting, 25â is most likely close enough for most devices, unless you have some thick walls that are blocking the Z-Wave signal strength. I have 3 kwikset 916 touchscreen deadbolts. You must have the working key to re-key the lock. Kwikset Z-Wave SmartCode 916 Touchscreen Venetian Bronze Single Cylinder Electronic Deadbolt Featuring SmartKey Security. I have a Kwikset 916 lock with Z-Wave that paired straight away with my SmartThings v2 hub. Seems to be a little better. It features a capacitive touch-screen keypad and a backup keyhole in case the four AA batteries run out; Kwikset claims the batteries will la… 1 23 4 Switches ON OFF Status LED F Switches, Status LED Colors, and System Alerts Manual Door Handing User Codes Requirements Each user code must be a unique code It only happens once a week or so. Free Shipping Offer. It is easy and not time consuming. The Kwikset SmartCode 916 Zigbee Touchscreen Deadbolt combines all the features of the popular 914 Series deadbolt with a new, capacitive touchscreen keypad for a sleeker appearance and a more modern interface. LOL. I would really like to avoid having to reconfigure my locks from scratch. Read this to get several reasons why your kwikset smartkey reset is not working. Kwikset SmartCode 916. Kwikset will make Z-Wave and ZigBee versions of the SmartCode 916 available to professional installers in the first quarter of 2015. Read honest and unbiased product reviews from our users. Some non-essential items may be missing from the box. ... After a few months pressing the numbers is not recognized by the screen. Kwikset SmartCode 915-916: Programming With a Mastercode. I have 3 kwikset 916 touchscreen deadbolts. Kwikset's SmartKey security also allows you to rekey the lock yourself in seconds, leaving lost or unreturned keys obsolete. 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