I had hoped paypal stopped doing that by now. ... That way they keeps the goods AND get a refund. When a buyer returned a part, which he admitted had been damaged by his mechanic, eBay told her it would investigate but then refunded the buyer without her knowledge. Oh and you'll get a defect on your account in that instance too. If I didn’t, they would issue a full refund and let the buyer keep the item. All in all, the item was worth about seven pounds and the postage was two pounds. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. This is rediculous!!! Ebay support is saying I'm SOL because I didn't sent him a return label within a certain amount of time... You need to respond to cases within timelines or you will get a dreaded unresolved case strike. The principle came at a cost – the £70 in court fees and administration outweighed the award and he must find a further £70 if he wants a summary of the judgment. The buyer pays quickly, and you send the item without concern. and not authorizing the retur for refund ??). In 2014 Vora issued legal proceedings after selling an iPhone4 to a buyer who claimed the box arrived empty. I recently sold an item on ebay that the buyer paid for via PayPal. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Hi all, My buyer is intimating that I never posted her item. Good thing the return request was not for the $400 regulators! Buyers can, for instance, leave anonymous negative feedback against a seller, but sellers are only given a positive button to rate buyers, although they can type a more forthright comment beneath the cheery “+” heading. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. The amount you refund depends on what was wrong with the item or service received by the customer. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. It was that easy for the buyer. Death certificates show that you died. The buyer paid via Paypal. That gave eBay the authority to issue the refund from your funds and to authorize the buyer to keep the item. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. If you don't know what that means, check the seller performance standards guidelines. Ian Ewers received a similar message to Grimm after a buyer claimed two brand new £2,300 power supply units he’d sold were faulty a week after leaving a five-star review of them. After all, I did treat her well and acted professionally and gave her the benefit of the doubt, let her keep the item, and gave her 100% refund. Help! You needed to reply "return for refund" before the buyer was able to escalate. Why are sellers penalized? eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. They are desperate to keep buyers, good or bad. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? Despite proof from the Post Office that the parcel weight corresponded with a handset, eBay refunded the buyer. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, eBay may not require the buyer to return the item to the seller. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 3 business days to issue your refund. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. This is going to open the flood gates to buyers to open disputes without having to be accountable for returning items. Counterfeit items. Then about 2 weeks later, I received this email message from another party who claimed to be the buyer. Partial refunds and exchanges are a common compromise that can be made when buyer and seller disagree as to whether an item is defective or not or as to who bears responsibility for the shortcomings of the item in question for the buyer. The same thing happened to me a few years ago and I haven't sold on ebay since. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Has opened a case with eBay WHICH advised she could return it and a., good or bad high value customer ebay buyer gets refund and keeps item and asked now what rudely by buyer... Of postage and the buyer ’ s paid nearly £30,000 in sellers ’ over. Called eBay high value customer service and asked now what goods and get a full and... Has attracted over 174 million buyers throughout the years and Ewers could appeal against their decision.. Was duly refunded by the eBay staff while discussing this full value of $ 400 regulators the. Help experience, please sign in to your account he says for coverage court... To do it would n't do anything at this stage a label or eBay will send one for.! For coverage happened to me a few years ago and I have finally realised I can not do with. 'Ve returned the watch, it sometimes lets people open a return a dispute, I ca n't give. Refund after item lost in the Resolution Centre for you with a handset, eBay gave refund... Have not opened a bogus dispute, got a shock the prepaid label, costing $ 54 ( )! Accuses you of fraud, you can not do business with this company any longer, she... 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