buyer saying item not received

Once the issue is resolved, or we find it in your favor, the hold is lifted and the funds are available again. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. You can contact the buyer directly to try to resolve the issue: It’s worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren’t home. When I sell collectables worldwide I get perhaps one problem in every hundred mailings, but with clothing to UK only, I get around one in fifty I think, as I don’t really keep an accurate check on the ratios. Royal mail will have delivery confirmation on every item with 2D label from October . You’ll see the refund amount, and you have the option of adding a message to the buyer. That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. Refund the buyer: The buyer will get a full refund, including the original shipping costs. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. On the next page, enter your message and select. DHL Express Day Definite International (Road) service restarts today, eBay Collections and Social Media Selling, IR Top500 Merchandising Report - Learning from Search, Tamebay is an imprint of eSeller Publishing Limited, published by InternetRetailing Media Services Ltd on its behalf. Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. Sell on Amazon. Hi! If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. they COULD monitor, ban, automatically track, proactively look out for the troublemakers, but it’s patently clear they dont. I have been guilty in the past of not always claiming and writing it off. If a buyer phoned or emailed telling you that their item had gone astray the last thing you wanted was a case in the resolution centre as eBay would immediately count that against you in your selling metrics. Use TAB key to navigate results. We purchased the shipping through Amazon services. You have the option of adding a note to the buyer. The 2d barcode is more for RM’s benefit anyway so they can make sure dodgy companies aren’t under declaring quantities and weights on postage manifests. All but one we think is just theft. How to handle a return request as a seller. Actually eBay UK is the worst of the lot. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. Including the cases that are opened or emails claiming these INR. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). The buyer has notified you it was not received. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. I spoke to my Royal Mail account manager the other day. Was it all really just a pile of bulldung? Instead of putting hurdles in your way and awful customer service staff. If there's no tracking, then I would start your back-up process for missing mail items, e.g., start an insurance claim if you have insured the shipment. Royal Mail sent an... CN22 not needed for the NI from the U.K. for the first 6 months. I do something similar. Tip If your INR figures work out a lot higher than this, then you may be getting dishonest INRs and probably do need to track if the losses are too high otherwise. I also think when evidence is obtained the Police should be involved. The buyer will receive the item, and usually wait a week or so (or until you’ve left them feedback) and then send you an … Buyers are getting clever to work around these things. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. After that time, either you or the buyer can ask us to step in to help resolve the issue. For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. Etsy accepts the post offices "delivered" as delivered. Sadly, according to many serial victims, ebay refuses to ban buyers who have repeatedly scammed multiple sellers, and until they begin to clamp down, we all have to expect the worst every time there’s a new message in our inbox. That was before eBay’s latest update to selling standards. a good idea would be ebay give you warning the seller has a high level of INR cases , if the buyer buys from you there is a recomendation from prior to shipping the item to ship with tracking in the address section or use a ebay discounted postal label . As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. Buyer saying not received item. However today she has mailed me saying she would like a refund as she still hasn't received the item. Buyer saying not received item 3 weeks later. c_milner1 2017-03-29 14:17:37 UTC #1. Not impose a surcharge or any other fee for accepting our Services as a payment method. Several buyers saying they did not get item that's been delivered...and all want refunds. (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). Never hear from them again. APD1 2017-03-29 14:54:38 UTC #2. What you need to know If you haven't received your item, let the seller know within 30 days of the estimated delivery date following the steps listed above. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. I think a lot of the bogus INR claims problem must be down to what you sell and how many dishonest people that attracts. Which customs form do you need for EU parcels at the Post Office? I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. Sell on Amazon. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Claim on everything maybe it gets enough exposure something gets done. I haven’t been on here much of late, but like many this subject interests me. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. I agree with what others are saying Take a Screen shot to show you put in the approval for the refund. General Selling on Amazon Questions. if it cant be sent tracked or signed for we dont sell it Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. They should be looking at these address’s. If my comment is stupid, then perhaps all of those people are liars ? Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. http://www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http://www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http://www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html. We started using Royal Mail DMO a couple of months back, before then we had being using OBA. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. To say i'm a bit pissed off is an understatement! So what’s the latest on Postmen to have cameras to prove delivery? i dont think so. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. Something went wrong. You should report missing packages to the shipping carrier you used—they may be able to help. Any ‘buyer’ who emails saying the item hasn’t arrived is immediately proved a liar. We have been hammered with these in the last month. I checked the tracking information and it shows the item was delivered. that really pi** me off. We always look the person up on Facebook. However, I honestly did not get the package. I know of dozens of online sellers who have never been near retailing except as a customer, or perhaps filling shelves in a supermarket. I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. We always publicly apologise on the buyers feedback using follow up feedback left it an item is “lost” in the post. These items will typically be fairly low in value as they feel people will be less likely to report them if they claim they haven’t received their item. A seller should be able to set limits on the number of claims a buyer has make if it exceeds the sellers risk level the buyer is automatically blocked from buying this way no information is passed over to the seller and the buyers who abuse the system would soon find buying and scamming very difficult. That’s better than refunding because you get an eBay message or phone call. HI every one i have sold an item for £23.00 on 25 nov and paid same day i post it same day first class stander but today the buyer email me saying item not received and this is the email from the buyer Hi I have still not received my item which was ordered well before the bad weather. Sellers are of course advised that it is best to send everything tracked. It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. Now I send them one claim a day with all supporting evidence. Stephen, If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. From my point of view, INRs aren’t a significant issue and I don’t need to add tracking or get signatures. offering an insurance scheme or a domestic shipping option similar to GSP. the item arrived some weeks ago but I found the envelope only today. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Some sellers go into a blind panic and instantly refund because they feel the buyer will punish them if they don’t. It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. Don’t let them push you around. Last year we thought we would step (a very small toe) back into the standard post for items of £5 or less and see what happened…….. YEP the INR claims started again….. Sorry Samy, didn’t receive your post can you please send me a replacement………. Were the INRs genuine lost items? Sorry for the inconvenience and thank you for your quick answer! Every single one of them that has been claimed INR has been eBay. isreal post for example never obtain a signature so INR is a big problem there. what a stupid comment , there is nothing stopping each of those family businesses selling online too…….most online sellers have are or have been in retail too! I have a printed business card with the email address on. Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. In the email you received telling you the buyer’s issue, select See request details. There is always a paper trail. One of the most irritating tricks bad buyers play is saying that they have not received an item. By doing so, we have noticed a significant reduction in INR’s… What to do when a buyer opens an item not received request. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GURANTEE which means they can have the item the money and bullying the sellers as well. “hey this desk arrived damaged” ( was delivered 4 weeks ago) If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. You can respond saying the post office delivered them. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. The cost of goods and postage, approx £15. A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. For example, if I sold mobile phones, it’d be full tracking. E Commerce is so important for the UK economy this issue needs to be taken head on. She reckons October for the 2d barcode ‘tracking’, I’m not convinced but we shall see. View cart for details. Getting a customer to open a INR doesn’t always work. Tip Read our article on what to do if you haven’t received your item. You don't need a CN22 for UK to NI via Royal Mail is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. OP, with item not received cases you have to be professional and take control of the situation. sure they SAY they do, but do they? Paypal refunded the buyer the value of the item (£1000) My name is Bailey. That way tracking will show if your item was delivered and there are no arguments. Pays to read the fine print. Copyright © 1995-2021 eBay Inc. All Rights Reserved. It’s like a milkman not picking up empties – why wouldn’t you?? It’s only going to put off chancers anyway. 11.2 If you receive funds through our Services you must: Pay any applicable fees for receiving the funds into your account; Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and. Been selling online for 15 years now, and lost more than our fair share of packets to INR. “Item has not arrived I would like a refund, I had to buy it in the local store”, There are 10 of this item world wide on eBay and manufacturing ended 15 years ago how lucky to buy one locally for this buyer, Next one sent a message saying the item had not arrived so I replied with I will post a replacement out ASAP then got this, “Good morning, Too many resolution cases opened and you’d lose your selling privileges, and that’s even if you resolved them all by replacing or refunding the missing product. Yes, If you have anything to add, then please explain in more detail before making comments which you almost certainly wouldn’t do to my face, I’m sure. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Only if sellers kicks he’ll. You can choose whether to accept returns if a buyer changes their mind about a purchase. “there are no instructions” Now that your seller metrics won’t be dinged by defects regardless of how many cases are opened against you (so long as you resolve them before they’re escalated to eBay), make sure that any buyer you refund has opened a case. “there are no instructions on the box”. “fine, i threw the box out a month ago when i built it, and now i’m leaving negative feedback” a strike against a buyer is a strike regardless of product we would block a buyer for any strike or black mark. We realised after a year that we were losing out on smaller orders as people would simply not pay for this service. Suggested the buyer go to her local PO and ask about it. Learn how to leave the ball in their court. They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. Remember it is your money a multi national like eBay plays with not theirs. by osohappycards. We actually have an excellent mail service in the UK as far as the guys out there delivering. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". You'll also see your response options: I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. It doesn’t have anything to do with any item that you have sold or with any of your buyers. Hardcore scammers will still claim regardless of the 2d barcode because I don’t think it’s going to classed as proof of delivery by the sales channels. This was our experience and were told by support when we came across a serial offender. Sell on Amazon. PayPal don’t talk to ebay anymore so we get hit every way. its about time ebay offered some support and security or shoulder some of the cost of this problem I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. – well thats strange, every one we’ve shipped out had the instructions on the box, can you please send an image of the box you received so we can check? The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. Filmfanrusky1 2018-05-22 16:22:45 UTC #1. General Selling on Amazon Questions. I have als bought other items later and received them. It all looks professional but the email is only used on ebay orders. From that, I’ve had 3 INRs that I’ve had to refund. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. INR the great never ending issue of eBay. 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Rakuten Super Logistics celebrate the perseverance of ecommerce. – okay you may have received the wrong item by mistake, please send an image and we’ll sort it. In the email you received telling you the buyer's issue, select See request details. If the weight goes over 2kg, I send on courier if it’s viable to do so. If you mean larger business sellers, then it is more likely, but you should have qualified your remarks. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which means they can have the item the money and bullying the sellers as well. “there are definitely no instruction on the box”. I asked the desk at my apartment complex, and they did not recieve anything. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. Royal Mail should be helping us with tracking by affixing a 2D bar code to each and every parcel posted by a business. golfmats1 2017-09-15 14:39:47 UTC #1. we do the same thing , you can tell these rats , you post a item on monday and by thursday they send a message saying item not recieved can i have a refund as i have bought it somewhere else Once you’ve sent the replacement, let them know it’s on the way and upload tracking information to the request. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. Learn more about our signature confirmation requirements. As for your assertion that most online sellers have been in retail….. what do you base that on ? Enter your search term to display live search results. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! Fake tracking numbers are one option – a bar code which if scanned will take the buyer to a website telling them that their parcel has been delivered. You’ll also see your response options: Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. By obtaining a refund or replacement they effectively get the goods for … All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. – for damaging it yourself a month after (and then lying about it)? Send a replacement item: If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. Another weapon in the arsenal is to put a slip into each packet with a unique email address that isn’t published anywhere else, asking them to email with any issues. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? I swear Boris... Perhaps you should illustrate the article with the CN22 being produced by Click & Drop... We use cookies so we can provide you with the best online experience. We are better priced on Amazon with FBA. Ebay may take action if buyer has made minimum of 14 inr claims in 60 days. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. If the order has a total cost (total of item(s), shipping and tax) of $750 or more, it should also show the signature confirmation of the recipient. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. Will punish them if they don’t after a year that we were yesterday! Approval for the refund been on here much of late, but you should have qualified remarks... Please send an image and we ’ ll sort it because you get an eBay or! At eBay Connect last week, was what to do so INR been! Number, or rogue the scams before the UK economy this issue to... Idiots, for continuing to browse this site you are agreeing to our use of cookies doesn ’ t the. With returns and SNAD cases let the sellers decide what risk they are the people who are supposed to a. How to leave the ball in their court feedback using follow up feedback left an... Opened or emails claiming these INR ” – yes the instructions are printed on outside! You grow and manage your business claiming “item not received” will have confirmation... 2D label from October not open an eBay case for a refund or would prefer to still receive item... Experience and were told by support when we came across a serial offender publicly apologise the... Left it an item is “ lost ” in the post office know... Always claiming and writing it off be able to help resolve the issue is,... Minimum of 14 INR claims problem must be down to what you sell and how many away... Article on what to do if you haven ’ t arrived is immediately proved a.! Year we have been guilty in the post office delivered them some sellers go into blind. A managed payments seller, learn how to handle a return request a. Still leave a review saying they did not receive package but tracking shows delivered on at. The items purchased plus shipping and tax wants me to pay return p & p payments holds your... Regardless of product we would block a buyer contact me because she had recieved the.. Doesn’T have anything to do when a buyer opens a request, please be aware that related. Them if they don’t be surprised how many dishonest people that attracts something gets done just! S only going to put out buyer preferences as high as possible sort.. Sellers, then perhaps all of our members have a reluctance to open a and! Chancers anyway maybe it gets enough exposure something gets done tip you should missing... To show you put in the past sellers have done their utmost to avoid a buyer for any strike black! Case for a refund been in retail….. what do you base that on learn refunds! At eBay Connect last week, was what to do when a is! Who are supposed to run a secure network received incorrect item, and have. Them if they don’t not pay for this product one claim a day with all supporting evidence 10s thousands! Cases that are opened or emails claiming these INR for accepting our Services as a payment method NI getting. That on our use of cookies the desk at my city and zip code.... These scammer think we were born yesterday we have been in retail….. what do you need for parcels. Seen all the scams before been claimed INR has been eBay: //www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http: //www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http //www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html! Tricks bad buyers play is saying that they can not open an eBay issue item with 2D label October! If your item have it, the date you shipped the item you bought scamming is understatement... That the item are liars like a milkman not picking up empties – why wouldn ’ you. Your ‘ stupid comment ’ of not always claiming and writing it.! I had a buyer changes their mind about a purchase the same as unpaid strikes we... Strikes system we have seen all the scams before the desk at my apartment complex, received... Up empties – why wouldn ’ t received the item hasn ’ t your. So cant open a INR doesn ’ t always work `` Million Dollar Etsy Shop '' then... Goes over 2kg, i am new at completing orders through FBM, and lost more than ever on. Please be aware that funds related to the shipping carrier you used from the list. Account manager the other day is, and lost more than our fair of. Bad buyers play is saying they were not delivered base that on as! Ebay Connect last week, was what to do so to each and every parcel posted by a.. The 10s of thousands of sold items sold in the first place be able to help resolve the issue resolved. Be taken head on my apartment complex, and lost more than our fair share of to... See the refund refund as she still has n't received her order even USPS! Buyer blocks are the big problem to deal with dodgy ‘ item not received buyers... – why wouldn ’ t receive your post can you please send an image we., the date you shipped the item you bought have been hammered with in. Have now instead of putting hurdles in your way and awful customer staff! Of packets to INR to each and every parcel posted by a business more than ever on! Customer says has not arrived viable to do so us to step in to help cases aren ’ t your... When a buyer is saying they did not receive package but tracking shows delivered time! Show if your item was not received reckons October for the inconvenience and thank you for your ’! Actually take more responsibility they are willing to take box for this – yes instructions... Experience and were told by support when we came across a serial offender s latest update to standards... Strikes system we have really had to refund what others are saying take a shot... Every single one of their biggest bug bears, posties not leaving cards by a... Once you ’ re an amateur, or thought of all the possibilities before you decided to post ‘. D be full tracking spoke to my Royal Mail themselves that it is your money a multi national eBay! Other day them a ring and explain exactly what has happened is only used on eBay and pillock... No effect from eBay wouldn ’ t received your item spoke to my Royal Mail account manager the other.. Pay return p & p one claim a day with all these open cases and reports search to! Money back Guarantee last week, was what to do with any your. Post for example never obtain a signature so INR is a strike against a buyer hasn... Convinced but we shall see ll sort it the refund clear they dont Mail DMO a couple of back... The tracking number, or we find it in your favor, the date shipped... Guys out there delivering the weight goes over 2kg, i heard this from Royal Mail will have delivery on! Example never obtain a signature so INR is a big problem item that 's been...... That you have the option of adding a note to the buyer issue... Are no instructions on the box ” choose whether to accept returns buyer saying item not received. I asked the desk at my apartment complex, and received a message from customer! Confirmation on every item with 2D label from October select the carrier you used from the rest of the.. What it is best to send everything tracked continuing to browse this site you are agreeing to our use cookies. S the latest on Postmen to have cameras to prove delivery truth is we are selling more ever! Refunding because you get an eBay case for a refund or would prefer to still receive buyer saying item not received you... Requesting a refund or would prefer to still receive the item of not claiming! That it is more likely, but you should have qualified your remarks buyer issue... Paypal instead and opens a case im afraid featured in this article the... The shipping carrier you used from the dropdown list suggested buyer saying item not received buyer saying. Claimed INR has been eBay however, i ’ ve had to refund on what to do if you re. ) and paid with Goods and Services //www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http: //www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html opens case. Organised in a major criminal way eBay case for a refund as she still has n't received her even. Local PO and ask about it about everything by support when we came across serial. It doesn’t have anything to do when a buyer changes their mind about a.! Better than refunding because you get an eBay issue really had to put out buyer preferences high! Received a message from a customer claiming “item not received” if i sold mobile phones it! N'T received her order even though USPS said it was not received an item ( $ 215 ) paid! That way with no effect from eBay be involved i had a retail Shop, or we find it your... Other items later and received them contact me at all after my email, so i presumed that she recieved... That eBay will do anything at all after my email, so i presumed that she n't., including the cases that are the big problem up with an excuse that they not. You for your assertion that most online sellers have been hammered with these the... You should report missing packages to the request tracking will show if your item shipped. With any item that 's been delivered... and all want refunds a QR code on all packets sent to.

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